All sales are NON-REFUNDABLE
Only exchanges and merchandise credit will be allowed on unopen, unused and untampered products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need submit the receipt or proof of purchase.
We will notify you within 7 days once we’ve received and inspected your return, and let you know if an exchange or store credit was approved or not.
We will notify you within 7 days once we’ve received and inspected your return, and let you know if an exchange or store credit was approved or not. If approved, you’ll be automatically & immediately refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at ohhspice@gmail.com
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective (within 5 days from delivery), damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, shipping items with us is only insured up to the $50 standard insurance. We do not currently offer the opportunity for additional insurance. We do standby our packaging and order fulfillment process, so if anything arrives to you broken or missing, please do not hesitate to inform us immediately.
Please note: if your box is marked as “delivered” per Us Postal Service, we cannot be responsible for stolen or lost packages. Please file a complaint with the US Postal Service and we will assist however needed. It is always extremely unfortunate, but we cannot replace items lost or stolen after we have shipped them.
Also, if you enter an incorrect address during checkout, we cannot guarantee that we will be able to correct the address.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.